Cancellation policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your subscription, we offer a 30-day money-back guarantee on all orders. Here's how it works:

By purchasing a subscription product from Vitera, you agree to the terms of our Subscription / Refill Policy outlined below:

Frequency & Amount
You will be billed every 30 days* at the exact amount shown during checkout. This amount may include applicable taxes and shipping fees.
*Adjust this timeframe if your billing frequency is different.

Subscription / Refill Cancellation:

-You may cancel your subscription / bottle refills at any time before the next billing cycle without penalty.

-Cancellations must be submitted through your account settings on our website or by contacting our customer support team at vitera.business@gmail.com

-Once canceled, your subscription / refills will not renew, and no further charges will be applied.

Our Money-Back Guarantee:

-If you're not satisfied with your product, you can request a full refund within 30 days of receiving your first order.

-To qualify for a refund, simply contact our customer support team at vitera.business@gmail.com with your order details, and we will assist you in processing the return and refund.

-Please note that the refund applies to the product cost, and shipping fees are non-refundable.

Return Requirements:

-The item must be in original condition.

-Original packaging included.

-Valid proof of purchase required.

How to Request a Refund:

-Contact customer support at vitera.business@gmail.com within 30 days of receiving your order.

-Provide your order number and reason for the refund request.

-Follow the instructions provided by our team for returning the product (if applicable).

Exclusions:

-Refunds are available only for the first order within the 30-day period.

-Items purchased in bulk or on sale may not be eligible for a refund (please refer to our specific promotions or discounts for details).

Your satisfaction is our priority, and we’re here to help if you have any questions about the process.